Servicevilkår
Overview
Welcome to Orviene! The terms “we”, “us” and “our” refer to Orviene. Orviene manages this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalised shopping experience (the “Services”). Orviene is powered by Shopify, enabling us to provide the Services to you.
The following general terms and conditions, including all policies referred to herein (the “Terms of Service” or the “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully. They contain important information about your legal rights and cover matters such as disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you are not permitted to access or use our Services.
Article 1 – Access and Account
By agreeing to these Terms of Service, you represent that you are of legal age in the state or province of your residence and that you have given us consent to allow any minor family members to use the Services on devices you own, purchase, or control.
To use the Services, including visiting or browsing our shops or purchasing products or services offered by us, we may require you to provide certain information, such as your email address and your billing, payment, and shipping details. You represent and warrant that all information you provide in our stores is accurate, current, and complete, and that you hold all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account login credentials and for all activities conducted under your account. You may not transfer, sell, assign, or license your account to any other person.
Article 2 – Our Products
We strive to provide the most accurate possible descriptions of our products and services in our shops. However, please note that colours and appearances of products may differ from how they are displayed on your screen. This may be due to the device you use to access the shop, and your device’s settings and configuration.
We do not guarantee that the appearance or quality of products or services you purchase will meet your expectations or match their display or description in our shop.
All product descriptions are subject to change at any time, at our sole discretion and without prior notice. We reserve the right to discontinue the sale of any product at any time and may limit the quantities of products offered per person, per geographic region, or per jurisdiction.
Article 3 – Orders
When you place an order, you make an offer to purchase. Orviene reserves the right, at its sole discretion, to accept or reject your order for any reason. Your order is only accepted once Orviene confirms it. We must have received and processed your payment before your order is accepted.
Please check your order carefully before submitting it. Orviene may not be able to accommodate a cancellation request once your order has been accepted. In the event that we do not accept, modify, or cancel an order, we will attempt to notify you by contacting you at the email address, billing address, and/or phone number provided at checkout.
You may return or exchange purchases only in accordance with our Refund Policy.
You represent and warrant that purchases are intended for your personal use or household use only, and not for commercial resale or export.
Article 4 – Prices and Billing
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service is the price in effect at the time you place your order. This price will be stated in the confirmation email you receive after placing the order. Unless expressly stated otherwise, listed prices exclude taxes, shipping, handling, customs duties, and import fees.
Prices shown in our shops may differ from prices in physical stores or in other shops operated by third parties. From time to time, we may offer promotions for the Services that may affect pricing and which are subject to separate terms and conditions. In the event of conflict between promotion terms and these Terms, the promotion terms prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our stores. You are solely responsible for providing accurate, complete, and up-to-date shipping, billing, and contact information when placing an order. Incorrect or missing information may cause delays or failed deliveries. Orviene shall not be liable for delays, extra costs, or non-delivery resulting from inaccurate or incomplete details provided by you.
You agree to promptly update your account and other details, including your email address, credit card numbers, and expiry dates, so that we can complete transactions and contact you as necessary.
You represent and warrant that (i) the credit card details you provide are true, correct, and complete; (ii) you are authorised to use the credit card for purchases; (iii) your charges will be honoured by your card issuer; and (iv) you will pay charges incurred in accordance with displayed prices, including shipping, handling, and applicable taxes.
Article 5 – Shipping and Delivery
We are not liable for delays in shipping or delivery. All quoted delivery times are estimates only and not guaranteed. We are not responsible for delays caused by carriers, customs clearance, or events beyond our control. Once products are handed over to the carrier, ownership and risk of loss transfer to you.
Article 6 – Intellectual Property
Our Services, including but not limited to trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection, and arrangement thereof, are owned by Orviene , its affiliates, or licensors, and are protected by patent, copyright, and intellectual property laws in the United States and other countries.
These Terms permit you to use the Services solely for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent. Except as expressly set out in these Terms, nothing grants you a licence or right under any patent, trademark, copyright, or other intellectual property of Orviene , Shopify, or any third party.
Unauthorised use of the Services may constitute a violation of intellectual property laws. All rights not expressly granted under these Terms are reserved by Orviene.
The names, logos, product names, service names, design elements, and slogans of Orviene are trademarks of Orviene or its affiliates or licensors. You may not use such trademarks without prior written consent from Orviene . The names, logos, product names, service names, design elements, and slogans of Shopify are trademarks of Shopify. All other names, logos, product names, service names, design elements, and slogans in the Services are the property of their respective owners.
Article 7 – Optional Tools
You may be given access to customer tools provided by third parties in connection with the Services. We do not monitor, control, or have any influence over such tools.
You acknowledge and agree that we provide access to such tools on an “as is” and “as available” basis, without any warranties, representations, or conditions of any kind and without endorsement. We shall not be liable in any way for any damages arising from or relating to your use of optional third-party tools.
Your use of optional tools offered through the site is entirely at your own risk and discretion. It is your responsibility to ensure that you are familiar with and agree to the terms under which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be considered part of the Services and subject to these Terms of Service.
Article 8 – Links to Third Parties
The Services may contain materials and hyperlinks to websites offered or managed by third parties (including embedded functionality from third parties). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you may access.
If you decide to leave the Services to access such third-party materials or websites, you do so at your own risk. We are not liable for any damage or adverse consequences relating to your access to third-party websites, or to your purchase or use of products, services, resources, or content on third-party websites.
Please carefully review the policies and practices of such third parties and ensure that you understand them before engaging in any transaction. Any complaints, claims, concerns, or questions regarding third-party products or services must be directed to the relevant third party.
Article 9 – Relationship with Shopify
[MERCHANT NOTE: This article accurately describes Shopify’s relationship with your store and must not be removed or modified.]
Orviene uses Shopify in order to provide you with the Services. However, all sales and purchases made in our store are conducted directly with Orviene . By using the Services, you acknowledge and agree that Shopify is not responsible for any sales-related matters between you and Orviene, including any injury, damage, or loss arising from purchased products or services.
You expressly release Shopify and its affiliates from any and all claims, damages, and liabilities arising out of or relating to your purchases from and transactions with Orviene.
Article 10 – Privacy Policy
All personal information we collect through the Services is subject to our Privacy Policy, which you can view . Certain personal information may also be subject to Shopify’s Privacy Policy, which you can view here.
By using the Services, you confirm that you have read the relevant Privacy Policy.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services is transmitted to and shared with Shopify, as well as third parties who may be located in countries other than where you reside, in order to deliver services to you.
Please read our Privacy Policy for more information on how we, Shopify, and our partners use your personal information.
Article 11 – Feedback
If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use.
We may use our rights under this licence to operate, deliver, evaluate, improve, and promote the Services, and to fulfil our obligations and exercise our rights under these Terms.
You represent and warrant that:
(i) you own all Feedback or hold all necessary rights to provide it;
(ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and
(iii) your Feedback complies with these Terms.
We are not obliged now or in the future to:
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Keep your Feedback confidential;
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Compensate you for your Feedback; or
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Respond to your Feedback.
We may monitor, edit, or remove Feedback that we, in our sole discretion, deem unlawful, offensive, threatening, defamatory, libellous, obscene, otherwise objectionable, or infringing upon intellectual property rights or these Terms, but we are not obliged to do so.
You agree that your Feedback will not infringe the rights of third parties, including copyrights, trademarks, privacy rights, personality rights, and other personal or proprietary rights. You further agree that your Feedback will not contain defamatory, unlawful, abusive, or obscene material, or computer viruses or other malware that could in any way affect the operation of the Services or related websites.
You may not use a false email address, impersonate another person, or otherwise mislead us or third parties as to the origin of any Feedback. You alone are responsible for the Feedback you submit and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.
Article 12 – Errors, Inaccuracies, and Omissions
From time to time, information may appear in or relating to the Services that contains typographical errors, inaccuracies, or omissions. This may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any related information is inaccurate, at any time and without prior notice (including after you have placed an order).
Article 13 – Prohibited Use
You may use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly:
(a) for unlawful or harmful activities;
(b) to violate international, national, federal, or local laws, rules, regulations, or ordinances;
(c) to infringe upon our intellectual property rights or those of others;
(d) to harass, abuse, insult, harm, defame, slander, demean, or intimidate our employees or others;
(e) to submit false or misleading information;
(f) to knowingly transmit, receive, upload, download, use, or re-use material not compliant with these Terms;
(g) to send or procure the sending of unsolicited advertising or promotional material, including junk mail, chain letters, spam, or similar solicitations;
(h) to impersonate, or attempt to impersonate, another person or entity; or
(i) to engage in any other conduct that restricts or inhibits anyone’s use of the Services, or that we determine may harm Orviene, Shopify, or users of the Services, or expose them to liability.
Additionally, you agree not to:
(a) upload or transmit viruses or any other type of malicious code that will or may affect the functionality or operation of the Services;
(b) reproduce, duplicate, copy, sell, resell, or exploit any part of the Services;
(c) collect or track the personal information of others;
(d) engage in spam, phishing, pharm, pretexting, spidering, crawling, or scraping; or
(e) interfere with or circumvent the security features of the Services, related websites, other websites, or the internet.
We reserve the right to suspend, disable, or terminate your account at any time and without prior notice if we determine that you have violated any provision of these Terms.
Article 14 – Termination
We may, at our sole discretion, terminate this agreement or your access to the Services (or any part thereof) at any time and without prior notice. You remain liable for all amounts due up to and including the date of termination.
The following sections shall survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnity, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions which by their nature should survive termination.
Article 15 – Disclaimer of Warranties
The information provided about or through the Services is made available for general informational purposes only. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is entirely at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such information by you, other visitors to the Services, or anyone who may be informed of its contents.
UNLESS EXPRESSLY STATED BY Orviene, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. IN SOME JURISDICTIONS, THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES IS LIMITED OR NOT PERMITTED. THE ABOVE DISCLAIMER MAY THEREFORE NOT APPLY TO YOU.
Article 16 – Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, Orviene, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, SHALL IN NO EVENT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND. THIS INCLUDES, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT. THIS INCLUDES, WITHOUT LIMITATION, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Article 17 – Indemnity
You agree to indemnify, defend, and hold harmless Orviene, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against all costs relating to losses, damages, liabilities, or claims, including reasonable legal fees, payable to a third party arising from or resulting from:
(1) your breach of these Terms of Service or the documents incorporated herein by reference;
(2) your violation of any law or the rights of a third party; or
(3) your access to and use of the Services.
We will notify you in the event of a claim giving rise to indemnification, provided that failure to provide timely notice does not relieve you of your obligations unless you are materially prejudiced as a result. We may, at your expense, assume the defence and settlement of any such claim, including by engaging counsel, but we will not settle claims that require your non-monetary obligations without your consent, which you shall not unreasonably withhold. You are required to cooperate with the defence of indemnifiable claims, including by providing relevant documents.
Article 18 – Severability
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.
Article 19 – Waiver; Entire Agreement
Our failure to exercise or enforce any right or provision related to these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect of the Service constitute the entire agreement and understanding between you and us and govern your use of the Service. These Terms supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including, without limitation, prior versions of the Terms of Service.
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Article 20 – Assignment
You may not delegate, transfer, or assign this Agreement or your rights or obligations under these Terms without our prior written consent. Any attempt to do so is void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice to you.
Returns, Warranty and Shipping Policy
Opened or Used Consumable Products
For hygiene and safety reasons, consumable products (e.g., supplements, food, skincare, etc.) that have been opened cannot be returned or refunded.
Clothing (Underwear and Intimate Apparel)
All underwear, swimwear, and other intimate apparel are final sale and cannot be returned due to hygiene considerations.
Opened or Used Products
Products that have been opened, used, worn, or otherwise altered in any way are not eligible for return or refund.
Discounted or Promotional Items
All discounted, promotional, or sale items are final sale and cannot be returned, exchanged, or refunded.
Change of Mind
Returns due to a change of mind are not accepted unless expressly stated on the product page.
Processing Time and Delivery Time
Orders are processed within 2–4 working days. Delivery may take up to 5-8 working days, depending on your location and any carrier delays.
Shipping Insurance / Fast shipping + Lifetime Guarantee
The label “Shipping Insurance / Fast shipping + lifetime guarantee” refers to standard carrier shipping delivery terms, however it does imply for faster handling and processing times. Which means : you will be the first customer who's item prioritised. Processing and handling time will make you first priority to serve and item availability.
Delivery time depends on our suppliers and third-party carriers as well as stock availability.
The lifetime guarantee applies only to items purchased at full price and does not apply to misuse, normal wear and tear, or unauthorised modifications.
Processing of Refunds
Refunds are processed within 7–10 working days after the returned item is received, inspected, and approved.
Refund Method
Approved refunds are issued only to the original method of payment. We do not provide cash refunds or refunds via third parties.
Fraud and Improper Use
We reserve the right to refuse chargebacks or disputes based on false claims.
Customers who abuse our refund policy may be permanently excluded from future purchases.
Fraudulent disputes or chargebacks result in a permanent ban and legal action if necessary.
Defective, Damaged, or Incorrect Items
Customers must provide clear photo or video evidence within 7 days of delivery for defective, damaged, or incorrect items.
Responsibility for Delay
We are not responsible for delays caused by customs, carrier errors, weather conditions, or supply chain issues. Delivery times are estimates and not guarantees.
Article 21 – Governing Law
These Terms of Service and any separate agreements under which we provide you with our Services are governed by and construed in accordance with the federal and state-specific or provincial courts in the jurisdiction where Orviene has its head office. You and Orviene consent to the jurisdiction and personal jurisdiction of the relevant court.
Article 22 – Headings
The headings used in this agreement are for convenience only and shall not limit or otherwise affect these Terms.
Article 23 – Changes to the Terms of Service
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service. We will post updates and changes on our website. It is your responsibility to check our website regularly for changes. We will send you a notice of material changes to these Terms in accordance with applicable law. Such changes will take effect on the date specified in the notice. If you continue to access or use the Services after changes to these Terms of Service are made, you accept those changes.
Article 24 – Contact Details
Questions about the Terms of Service should be sent to us at info@orviene.com.
Our contact details are below:
EMBERFUL LIMITED
OFFICE 3906 39TH THE CTR
99 QUEEN'S RD CENTRAL
HONG KONG
Company number 79128221
info@orviene.com