Politik om beskyttelse af persondata

Last updated: 1 August 2025

This Privacy Policy describes how Orviene (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our Site, use our services, or make a purchase at Orviene.com (the “Site”), or otherwise communicate with us about the Site (collectively, the “Services”). For the purpose of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another individual from whom we have collected information under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the date at “Last Updated,” and take any other steps required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from various sources, as set out below. The information we collect and use depends on your interactions with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, to provide or improve the Services, to comply with any applicable legal obligations, to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What personal information we collect

The types of personal information we obtain about you depend on your interactions with our Site and your use of our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.

Information we collect directly from you

Information you provide to us directly through our Services may include:

• Contact information, including your name, address, telephone number, and email address.

• Order information, including your name, billing address, delivery address, payment confirmation, email address, and telephone number.

• Account information, including your username, password, security questions, and other information used for account security.

• Customer support information, including information you share in communications with us, for example when you send a message through the Services.

For certain features of the Services, you may need to provide us with specific information about yourself. You may choose not to provide this information, but if you do so, you may not be able to use or access these features.

Information we collect about your use

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). We may use cookies, pixels, and similar technologies (“Cookies”) for this purpose. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.

• Our payment processors, who collect payment information (e.g., bank account, credit card or debit card details, billing address) to process your payment, fulfil your orders, and deliver the products or services you request, so that we can perform the contract we have with you.

When you visit our Site, open or click emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies.

All information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-party websites and links.

How we use your personal information

Delivery of products and services. We use your personal information to provide you with the Services under the contract we have with you, including processing your payments, fulfilling your orders, sending notifications relating to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise administering your account, arranging for shipping, facilitating returns and exchanges, and other features and functionalities relating to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you may wish to use. In this case, Shopify processes your data as set out in the Privacy Policy and the Consumer Privacy Policy.

Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or post, and to display advertisements to you for products or services. This may include using your personal information to better tailor the Services and advertisements on our Site and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, under Art. 6(1)(f) GDPR.

Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account login credentials secure. We strongly recommend that you do not share your username, password, or other access credentials with anyone else. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, under Art. 6(1)(f) GDPR.

Communications and service improvement. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interest to communicate with you, to provide you with effective services, and to maintain our business relationship with you under Art. 6(1)(f) GDPR.

Cookies

Like many websites, we use Cookies on our Site. Specific information about the Cookies we use in connection with supporting our shop with Shopify can be found at https://www.shopify.com/legal/cookies. We use Cookies to support and enhance our Site and our Services (including to remember your actions and preferences), to perform analytics, and to better understand user interaction with the Services (in our legitimate interest to operate, improve, and optimise the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertising on our Site and other websites.

Most browsers accept Cookies by default, but you can set your browser to delete or refuse cookies in the browser settings. Please note that deleting or blocking cookies may negatively impact your user experience and may cause some Services, including certain features and general functionality, to not work properly or to become unavailable. In addition, blocking Cookies may not fully prevent how we share information with third parties, such as our advertising partners.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for contract performance, legitimate purposes, and other reasons covered by this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping).

• With business and marketing partners to provide services and display advertisements to you. Our business and marketing partners will use your information in accordance with their own privacy statements.

• When you direct us, request us, or otherwise consent to us sharing certain data with third parties, for example to deliver products to you, or through your use of social media widgets or login integrations, with your consent.

• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

• In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in “How we collect and use your personal information” and “How we disclose personal information”:

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information as follows to carry out advertising and marketing activities.

Third-party websites and links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or managed by us, it is important that you read their privacy and security policies and other terms. We do not warrant and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information on those sites. Information you provide in public or semi-public areas, including information you share on third-party social networks, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by a third party. The inclusion of such links on our Site does not by itself imply any endorsement of the content on such platforms or of their owners or operators, except as stated in the Services.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below to request deletion.

As of the effective date of this Privacy Policy, we do not actually know that we “share” or “sell” personal information of individuals under 16 years of age (as those terms are defined under applicable law).

Security and retention of your information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, data you send to us may not be secure in transit. We encourage you not to use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to comply with other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute and may apply only in certain circumstances, and in some cases we may deny your request to the extent permitted by law.

• Right of access/know: You may have the right to request access to the personal information we hold about you, including details on how we use and share your information.

• Right to deletion: You may have the right to request that we delete the personal information we hold about you.

• Right to rectification: You may have the right to request that we correct inaccurate personal information we hold about you.

• Right to portability: In certain circumstances and subject to certain exceptions, you may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.

• Right to opt out of sale, sharing, or targeted advertising: You may have the right to request that we do not “sell” or “share” your personal information, or to turn off the processing of your personal information for purposes considered “targeted advertising,” as defined under applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, we will, depending on your location, automatically treat this as a request to opt out of “selling” or “sharing” information for the device and browser you use to visit the Site.

• Restriction of processing: You may have the right to ask us to stop or restrict the processing of personal information.

• Withdrawal of consent: Where we require your consent to process your personal information, you may have the right to withdraw that consent.

• Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our denial.

• Manage communications preferences: We may send you promotional emails, and you can opt out of receiving them at any time by using the opt-out option included in the emails we send you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.

You can exercise any of these rights where indicated on our Site or by contacting us using the contact details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information about you to verify your identity, such as your email address or account details, before providing a substantive response to the request. In accordance with applicable law, you may designate an authorised agent to submit requests on your behalf to exercise your rights. Before we accept such a request from an authorised agent, we require the agent to provide proof of authorisation to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner, as required under applicable law.

Complaints

If you have complaints about how we process your personal information, you may contact us using the contact information below. If you are not satisfied with our response to your complaint, you may, depending on where you live, have the right to appeal our decision by contacting us using the contact information below, or to submit your complaint to your local data protection authority. For the EEA, you can find a list of the competent supervisory data protection authorities here.

International users

Please note that we may transfer, store, and process your personal information outside the country in which you live. Your personal information will also be processed by staff and third-party service providers and partners in these countries.

Where we transfer your personal information outside Europe, we rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the United Kingdom, as applicable, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please call us or email info@orviene.com or contact us at:

EMBERFUL LIMITED

OFFICE 3906

39TH THE CTR
99 QUEEN'S RD CENTRAL
HONG KONG

Company number 79128221

info@orviene.com

Under applicable data protection law, and unless explicitly stated otherwise, we are the controller of your personal information.